Privacy Policy

At Nutricity AU, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from https://nutricityaustralia.com (the “Website”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in order to operate our services, process orders, and provide a secure and personalised shopping experience.

a. Personal Information

When you visit, register, or make a purchase on nutricityaustralia.com, we may collect the following information:

Full name
Billing and shipping addresses
Contact details (email address and phone number)
Payment information (processed securely through third-party payment gateways; we do not store credit or debit card details)
Account login credentials (if you create an account)
Order history and transaction records
Customer service communications and support requests

b. Automatically Collected Information

When you browse our Website, certain information may be collected automatically, including:

IP address
Device type and device identifiers
Browser type, version, and operating system
Pages viewed, time spent on pages, and navigation behaviour
Referring websites or search engines

This information helps us analyse usage trends, improve website functionality, and enhance the user experience.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Recognise returning visitors
Remember shopping cart contents and preferences
Analyse website traffic and performance
Improve website functionality and usability
Deliver relevant advertisements where applicable

For more details, please refer to our Cookies Policy / About Cookies page.

2. How We Use Your Information

The information we collect may be used for the following purposes:

To process, confirm, and deliver orders
To manage payments and help prevent fraudulent transactions
To communicate with you regarding orders, inquiries, and customer support
To send service updates, order notifications, and important information
To improve our products, services, and website performance
To comply with legal, regulatory, and tax obligations
To protect our business, customers, and platform from misuse or fraud

With your consent, we may also send promotional emails about new products, special offers, or company updates. You can opt out at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted service providers where necessary to operate our business, including:

Payment service providers to securely process transactions
Shipping and logistics partners for order delivery
IT service providers, analytics platforms, and marketing tools
Legal, regulatory, or government authorities when required by law

All third-party partners are required to handle personal information securely and only for the purposes for which it was provided.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, while we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under applicable Australian privacy laws, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent for marketing communications
Request deletion of your personal data where permitted by law

You may exercise these rights by contacting us at [email protected].

To stop receiving promotional emails, you can click the “Unsubscribe” link included in our marketing emails.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide our services
Maintain business and financial records
Comply with legal, accounting, and regulatory obligations
Resolve disputes and enforce agreements

When personal data is no longer required, it will be securely deleted or anonymised.

7. Third-Party Links

Our Website may contain links to third-party websites for your convenience.

Nutricity Australia is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a minor has provided personal data to us, please contact us so we can remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page with a revised “Last updated” date. Continued use of the Website after updates are posted constitutes acceptance of the revised policy.