Refund & Return Policy

Last updated: December 2025

Thank you for choosing Nutricity AU. We are committed to delivering quality health and wellness products and ensuring a smooth shopping experience.

If something isn’t right with your order, please review the policy below for guidance on returns and refunds.

1. Eligibility for Returns

Due to the nature of dietary supplements and health products, we maintain strict quality and hygiene standards. As a result, returns are limited to specific situations.

You may be eligible for a return if:

The item received is damaged, faulty, or incorrect
The product remains unopened, unused, and in its original sealed packaging
A return request is submitted within 30 days of delivery

Returns will not be accepted in the following cases:

Opened or partially used products
Items without original packaging or proof of purchase
Products marked as Final Sale or Non-Returnable

2. How to Request a Return

To initiate a return, please follow these steps:

Contact our support team at [email protected]
Provide your order number, a brief explanation of the issue, and photos (if applicable)
Wait for confirmation and return instructions from our team

Once we receive and inspect the returned item, we will proceed with either a refund or replacement, depending on the situation.

Important notes:

Return shipping costs are the customer’s responsibility unless the issue was caused by us
Refunds are issued to the original payment method
Processing time for refunds is typically 5–10 business days after inspection

3. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

We may request supporting images to verify the issue before arranging a replacement or refund.

Delays in reporting may limit our ability to resolve the issue.

4. Order Changes & Cancellations

Orders can only be cancelled or modified before they are dispatched.

Once an order has been shipped, cancellation is no longer possible. In such cases, you may proceed with a return request if the item meets the eligibility criteria.